Privacy Policy

Effective: February 10, 2026

If you are visually impaired, have another disability, or need support in other languages, you may access this Privacy Policy by emailing us at contact@mindscale.kr.

Introduction

At QuantLab inc., Inc. ("us" or "we"), our company values include putting members first. We are committed to protecting and respecting your privacy in connection with your use of our content and products via our websites, including "Websites"; our applications, including the mobile app ("Apps"); or other delivery methods (Websites, Apps, and other delivery methods are collectively referred to as our "Products"). We may deliver coaching services, psychotherapy services (i.e. therapy), and psychiatry services (collectively the "Services") using the Products or via other delivery methods, as applicable. Throughout this Privacy Policy, we will collectively refer to all of our Products and Services as our "Platform." This Privacy Policy covers the "personal information," meaning information about an identified or identifiable individual that is collected through our Product or Services.

Depending on how you interact with us, the following may also apply to you:

Some components or features of our Platform may include additional privacy notices, such as an optional feature that uses your personal information in a unique way. Similarly, you may have been given access to our Product or Services in a manner that includes additional terms or privacy notices such as from your employer. The language of those terms and privacy notices supplement this Privacy Policy unless there is a conflict, in which case those additional terms and privacy notices will apply.

You may follow links contained in our Platform or provided to you by other users to third-party websites or products not operated by us. This Privacy Policy does not apply to third-party websites or products. We strongly suggest you review their privacy policies to understand how your personal information is used and stored by those third parties.

Similar to the above point, you may use single sign-on (SSO) features to access our Platform, such as through your social media accounts or through your employer. That use may be subject to your SSO provider's terms and privacy policies, and we encourage you to review them prior to using those features.

This privacy policy does not apply to our employees or applicants to us. Applicants can learn about how we use their personal information by reading our Applicant Privacy Notice here, and employees will be provided further details as part of onboarding.

Please read the following carefully to understand our practices regarding your personal information. We also encourage you to review our end-user terms and conditions here.

1. Collection of personal information

We may collect or process the following personal information about you from what you provide us directly, what we receive from others, and personal information we may automatically collect when you interact with our Platform.

(a) Information you provide to us

• Contact information and identifiers. When you use our Platform, we may ask you to provide certain contact information, including your first and last name and email address. We may also collect your social media identification number if you choose to access the Products via a social media account.

• Account Information. If you decide to set up an account with us, we may ask you to provide certain additional contact information including, for example, your first and last name, e-mail address (personal and/or work), telephone number, mailing address, employer or company name, job title, student identification number, emergency contact information, as well as password and other authentication-related information.

• Health information. We will collect the information you provide about your health and wellness as you use our Products or engage with the Services. You may provide this information through the Products, such as through survey responses about your current mental or physical health status, setting your health or wellness goals, or in other inputs that relate to your health or wellbeing.

• Payment information. If you sign up for a paid product or service from us, you may be required to provide your payment card or bank account information. Please note that we do not directly process payment card information, and instead relies upon third-party payment processors to do so on our behalf.

• Survey information. We may present you with surveys for Product functionality, to provide you the Services, to provide you with information about our Products and Services that we think may be of interest to you, or for research purposes.

• Communication information. When you send or respond to emails, messages, chats, or other communications from us, we may collect your email address, name, and any other personal information you choose to include in the body content of your communications.

• Support information. When you submit a support request or otherwise engage with our support team, we collect the information you provide as part of that interaction.

(b) Information from others

In certain circumstances, we may collect personal information about you from others. This may include the following:

• If you receive access to our Products through your employer, health plan, or another party that sponsors your access (your "Benefit Sponsor"), we collect your name and email address and other information that your Benefit Sponsor submits to us to facilitate your enrollment in our Products and Services.

• We may collect the name, email address, content engagement, and preferences of individuals that our users identify through our sharing and referral features.

(c) Information we automatically collect

Our Products and Websites may collect information from you automatically during your use which may include:

• Browser and device data, such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Websites and Products you are visiting.

• Usage data, such as time spent on the Products and Websites including pages visited, links clicked, approximate location, language preferences, performance of features, patterns of use, and the pages that led or referred you to our Products and Websites.

(d) Aggregated, anonymous, and de-identified data

We may create or collect aggregated, anonymous, or de-identified data from personal information by removing, masking, or otherwise altering data components that make the data personally identifiable, or potentially personally identifiable to you ("De-Identified Data"). We will maintain De-Identified Data in its deidentified form and not attempt to reidentify it except when testing our de-identification practices.

2. Use of personal information

We may use your personal information in the following ways:

• To provide our Platform, including the delivery of content and interactive features;
• To communicate with you regarding our Platform including updates or changes;
• To provide you support, answer your questions or requests for information, or handle your complaints;
• To process payment, manage your orders, and account for applicable sales taxes;
• To fulfill our obligations under any agreements that we may have with you;
• To maintain and improve the quality of our Platform, including to perform research and development, understand user trends;
• To power machine learning algorithms that support our Platform;
• To protect ourselves, you and others such as by taking actions to prevent fraud and other unlawful or unauthorized activity;
• To comply with our legal obligations including meeting regulatory compliance obligations, responding to subpoenas, court orders or other legal processes; and
• To establish or exercise our legal rights or defense against legal claims.

AI Features

We use artificial intelligence (AI) which means a machine-based system that is designed to operate on varying levels of autonomy to infer from the input it receives to generate outputs that can influence physical or virtual environments. Much of our AI use is behind the scenes, such as in our security monitoring of our infrastructure, our content recommendation system, and for quality assurance.

3. Sharing of personal information

We may disclose your personal information with the following categories of third parties:

• Our service providers. In some circumstances we may need to disclose your personal information to a third party so that they can provide a service on our behalf, such as to help deliver Products or Services that you have requested.

• Your integrations. You may connect your account through supported integrations with third parties and we will share your personal information with those third parties.

• Compliance and harm prevention. If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, such as to comply with a subpoena, bankruptcy proceeding, similar legal process, or in order to enforce our agreements with you.

4. Data security and retention

The security of your personal information is important to us. We follow generally accepted standards, practices, and procedures to protect the personal information submitted to us, both during transmission and once it is received. We maintain appropriate technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure or misuse.

No security can be fully guaranteed, though. If you have an account with us and you suspect unauthorized use of your account or its credentials, you should contact us immediately using the contact information in Section 9 below or contact our security team directly at contact@mindscale.kr.

We will keep your personal information for as long as needed to perform our obligations to you, or for as long as legally permitted.

5. Your privacy rights

We believe that you should have control of your personal information. To that end we provide the following rights to make requests regarding your personal information. You may make these requests by contacting contact@mindscale.kr or in some cases using features within the Platform:

• Access. You have the right to know what personal information we collect about you and how we use it.
• Correction. You have the right to request the correction of your inaccurate personal information.
• Portability. You may request an export of your personal information in a structured and machine readable format.
• Deletion. You have the right to request, under certain circumstances, the deletion of your personal information that we collect.
• Restriction. You have the right to request that we restrict the use of your personal information in certain circumstances.
• No retaliation or discrimination. You have the right not to receive discriminatory or retaliatory treatment for making a request.

6. Children's privacy

We are committed to protecting and respecting children's privacy. Our Platform is generally intended for individuals at least 18 years old and we do not intentionally collect personal information from individuals under 18 years old.

If you are a parent or guardian and you are aware that a child under age 13 has provided us with their personal information without parental consent, please contact us at contact@mindscale.kr and we will take steps to remove that personal information from our servers.

7. Cookies

When you visit our Websites, we may collect information from you automatically through cookies including cookies provided by third parties. We use cookies and the information they collect for a variety of purposes including functionality, analyzing performance, security, personalizing Website content, and advertising.

8. Changes

This Privacy Policy is effective as of the date posted at the top. We may update this Privacy Policy from time to time to reflect Platform changes, make corrections, improve clarity, reflect changes in our privacy practices, or as required by applicable laws.

9. Contact us

We want to hear from you if you have questions, concerns, or requests regarding this Privacy Policy. You can reach us by emailing contact@mindscale.kr.